ONLINE ORDER THROUGH WEBSITE

If you need to send your purchase back because of faulty item(s) or wrong sizing, you have 7 days from the date you received your order to exchange and return.

In case of wrong sizing (chosen by customer) or any other mistake made by customer , you will need to bear the shipping cost back and forth. However, if the mistake is from our side, we will bear the shipping cost back and forth.

Please make sure your items are returned new, unused and with all KAYLA tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

PHYSICAL STORES

We only accept exchanges. No refund is allowed. Exchange item must be in new condition, unworn, unaltered and free of damages by the customer.

You are welcome back to our store within 7 days from the date of receipt. Item cannot be exchanged after 7 days. Item must be returned with tags still attached and must be in original packaging complete with the original receipt. Please note that the exchange of item is subject to store availability. Once you send back your item, we assume you agreed to our Return Policy.

Important thing to note is that we will not entertain any exchange / refund at the boutique if you order online.

Please contact our customer care team by emailing admin@kayla.com.my if you have any further questions.

PROCEDURE OF RETURNING YOUR PURCHASE

Email or call us and send your item(s) back to us within 7 days of receiving your order.

Please follow the steps below to return your purchase.
  1. Email us at admin@kayla.com.my or whatsapp at 017-279 5770 and state the reason(s) why you need to exchange.
  2. Please wait for our reply before returning the items.
  3. Make sure your items are returned new, unused and with all KAYLA tags still attached.
  4. Once you send back your item(s), we assume you agreed our T&C and our Exchange & Return Policy.
You can return using any secure means, but we may not accept liability. Please email admin@kayla.com.my  if you intend to do this and send your purchase to the following address: 

KAYLA BOUTIQUE & TAILORING
No. 37-2F, Jalan Setia Perdana BA, U13/BA, Bandar Setia Alam, 40170, Shah Alam, Selangor.
Hotline: 017-279 5770

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