ONLINE ORDER THROUGH WEBSITE

If you need to send your purchase back because of faulty item(s) or wrong sizing, you have 7 days from the date you received your order to exchange and return.

Shipping is complimentary on all exchanges; and you need to bear the shipping cost to us. However, we will bear the shipping cost when we send back to you (only for the first time of exchange).

Please make sure your items are returned new, unused and with all KAYLA tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

PHYSICAL STORES

We only accept exchanges. No refund is allowed. Exchange item must be in new condition, unworn, unaltered and free of damages by the customer.

You are welcome back to our store within 7 days from the date of receipt. Item cannot be exchanged after 7 days. Item must be returned with tags still attached and must be in original packaging complete with the original receipt. Please note that the exchange of item is subject to store availability. Once you send back your item, we assume you agreed to our Return Policy.

Important thing to note is that we will not entertain any exchange / refund at the boutique if you order online.

Please contact our customer care team by emailing admin@kayla.com.my if you have any further questions.

PROCEDURE OF RETURNING YOUR PURCHASE

Email or call us and send your item(s) back to us within 7 days of receiving your order.

Please follow the steps below to return your purchase.

  • Email us at admin@kayla.com.my and state the reason(s) why you need to return.
  • Please wait for our reply before returning the items.
  • Make sure your items are returned new, unused and with all KAYLA tags still attached.
  • Once you send back your item(s), we assume you agreed our T&C and our Exchange & Return Policy.

You can return using any secure means, but we may not accept liability. Please email admin@kayla.com.my  if you intend to do this and send your purchase to the following address: KAYLA BOUTIQUE & TAILORING No. 37-1F, Jalan Setia Perdana BA, U13/BA, Bandar Setia Alam, 40170, Shah Alam, Selangor.

Hotline: 017-279 5770

Office No.: 03-5892 4144

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